Digital Accessibility Services: Structured Compliance. Measurable Results.
AOG delivers a phased, repeatable approach to ADA Title II digital accessibility — calibrated for the specific compliance pressures facing public agencies and the AEC firms that serve them.
Every engagement follows the same disciplined structure: understand what you have, identify what’s at risk, fix what matters most, and build the capacity to stay compliant. Whether you are a state DOT preparing for federal review or an AEC firm that needs PAC 2026-conformant deliverables for your next submission, AOG meets you where you are.
The AOG Compliance Journey
Accessibility compliance is not a single event — it is a process. AOG’s services follow a natural progression that mirrors how agencies and firms actually move from awareness to sustained conformance.
1
Discover
Catalog every digital asset in scope. Map risk. Establish a baseline.
2
Assess
Audit against WCAG 2.1 AA. Score severity. Document findings with regulatory context.
3
Remediate
Build a roadmap. Fix what matters most. Train your team. Respond to complaints.
4
Sustain
Monitor. Re-audit. Update policies. Stay ahead of the next deadline.
Digital Accessibility Services
Each service below maps to one or more phases of the AOG Compliance Journey. Services can be engaged individually or bundled.
01
Digital Asset Inventory & Remediation Prioritization
DISCOVER
You can’t fix what you can’t see.
Most public agencies have no comprehensive catalog of their digital assets — websites, mobile apps, PDFs, online forms, maps, video, public comment portals. This service creates that catalog, then scores every asset by legal risk, public visibility, and federal oversight exposure so you know exactly where to focus first.
For AEC firms, this service can be scoped to a specific DOT contract or deliverable portfolio, identifying which documents and project websites are highest-priority for conformance before submission.
What You Receive
- Complete catalog of all digital assets in scope
- Severity-scored prioritization matrix (legal risk, public engagement risk, federal funding risk)
- Executive summary with recommended remediation sequence
- Delivered as a standalone report or as the discovery phase of a full engagement
Ideal For
- State DOTs with large, complex web presences
- Agencies beginning compliance for the first time
- AEC firms auditing their deliverable portfolio for a specific DOT client
02
WCAG 2.1 AA Accessibility Audit
ASSESS
A clear picture of where you stand — and what it means.
A full audit of your website and/or mobile application against every applicable WCAG 2.1 AA success criterion. AOG’s audits go beyond automated scans: every finding includes a severity rating, the specific WCAG criterion violated, and regulatory context explaining why it matters for your agency — including Title II obligations, FHWA/FTA funding conditions, and public involvement compliance implications.
Audit reports are structured for two audiences: technical staff who need to know what to fix, and leadership who need to understand risk exposure.
What You Receive
- Detailed findings report organized by severity (critical, major, minor)
- Each finding mapped to specific WCAG 2.1 AA success criteria
- Regulatory context: Title II, FHWA/FTA conditions, and civil rights exposure
- Remediation guidance for each finding (developer-ready)
- Executive summary for leadership and procurement files
Ideal For
- State DOTs and large agencies with websites under federal oversight
- Agencies preparing for or responding to DOJ inquiries
- AEC firms auditing project websites before public launch
03
PDF Accessibility Conformance (PAC 2026)
ASSESS
Every public document your agency publishes is in scope.
Environmental reports, public notices, meeting materials, transportation plans, design documents, rate hearing notices — if it’s a PDF on a public-facing website, it must conform to PDF/UA and WCAG standards. AOG assesses and remediates PDF documents using PAC 2026 (PDF Accessibility Checker) as the primary conformance tool, generating machine-readable reports suitable for regulatory submissions.
For AEC firms, this is often the fastest path to engagement: AOG reviews, remediates, and certifies deliverables before they are submitted to DOT clients, eliminating compliance risk for both parties.
What You Receive
- PAC 2026 conformance assessment for each document
- Tag tree remediation to meet PDF/UA and WCAG 2.1 AA
- Machine-readable conformance reports for regulatory files
- Remediated PDFs returned in submission-ready format
- Optional: accessible source file templates for ongoing production
Ideal For
- DOTs and MPOs with large public document libraries
- AEC firms submitting deliverables under DOT contracts
- Agencies with NEPA documents, public notices, or meeting materials online
See What You Get: Every PDF AOG remediates is delivered with a PAC 2026 conformance report — machine-readable proof that the document meets PDF/UA and WCAG 2.1 AA standards. This is not a summary or a checklist. It is the same validation tool used by federal reviewers.
04
Public Involvement Portal Audit
ASSESS
Your highest-risk assets are the ones the public interacts with.
Online comment forms, virtual public meeting platforms, project story maps, and public document libraries are the most legally exposed digital assets for any agency conducting federally mandated public participation. An inaccessible public involvement portal is not just a WCAG violation — it is evidence of non-compliance in a process that federal law requires to be inclusive.
This specialized audit evaluates the accessibility of your public-facing engagement tools against WCAG 2.1 AA, with particular attention to the interaction patterns that affect screen reader users, keyboard-only users, and users with cognitive disabilities.
What You Receive
- Accessibility audit of all public involvement platforms and tools
- Evaluation of comment forms, virtual meeting platforms, and document libraries
- Specific findings for interactive elements (form fields, dynamic content, media players)
- Regulatory context: NEPA participation requirements, Title VI implications
- Recommendations for platform selection and configuration
Ideal For
- State DOTs with active public involvement processes
- MPOs conducting long-range plan or TIP public comment periods
- Public involvement subconsultants deploying engagement tools on behalf of DOT primes
05
Remediation Roadmap
An actionable plan your team can actually execute.
Audit findings without an implementation plan sit in a drawer. AOG’s Remediation Roadmap translates audit and inventory results into a phased, resourced, timeline-bound plan that accounts for your agency’s budget cycle, staff capacity, and compliance deadlines. Quick wins are identified and separated from longer-term structural fixes, so your team can show progress immediately while working toward full conformance.
Where applicable, roadmaps include NEPA compliance notes and federal funding risk flags to help agencies prioritize assets that carry the greatest regulatory exposure.
What You Receive
- Phased remediation timeline aligned to your budget and staffing
- Quick-win identification (fixes achievable in 30 days or less)
- Resource and cost estimates for each phase
- NEPA and federal funding compliance notes where applicable
- Progress tracking framework
Ideal For
- Agencies that have completed an audit and need a path forward
- DOTs and MPOs preparing remediation budgets for the next fiscal year
- Leadership teams that need a clear, presentable compliance plan
REMEDIATE
06
Developer & Staff Training
REMEDIATE
Build internal capability so compliance doesn’t depend on outside help forever.
AOG delivers live, interactive workshops tailored to the specific content your team produces. Training is not generic WCAG theory — it is built around your actual documents, your actual workflows, and the specific deliverables your agency or firm is responsible for. Participants leave with templates, checklists, and the practical skills to produce accessible content from day one.
Training topics include accessible document production in Word and InDesign, PDF remediation using PAC 2026 and Adobe Acrobat, accessible web content authoring, and public involvement content accessibility for maps, forms, and meeting materials.
What You Receive
- Live workshop sessions (virtual or in-person, 2–4 hours per session)
- Custom curriculum built around your team’s actual deliverables
- Hands-on exercises with your real documents and templates
- Accessible document production checklists and quick-reference guides
- Recording and materials for staff who cannot attend live
Ideal For
- AEC firms building internal accessible document production capability
- DOT content authors and public involvement staff
- Agencies transitioning from remediation to self-sustaining compliance
07
Policy & Procurement
REMEDIATE
Compliance is not just about fixing content — it’s about the policies that prevent new problems.
AOG develops ADA digital accessibility policies, vendor contract language, and procurement checklists tailored to transportation agency procurement rules. These templates ensure that every new website, app, or digital deliverable your agency procures meets accessibility standards from the start — rather than requiring costly remediation after launch.
What You Receive
- ADA digital accessibility policy document (agency-specific)
- Vendor contract accessibility clause language
- Procurement accessibility checklist for RFPs and RFQs
- Internal content publishing accessibility review process
Ideal For
- DOTs and agencies updating procurement policies to include accessibility requirements
- Agencies building an institutional compliance framework from scratch
- Procurement offices that need contract language for web and app vendors
08
REMEDIATE
Corrective Action Plan Support
When a complaint or inquiry lands, you need a clear response — fast.
For agencies responding to DOJ inquiries, civil rights complaints, or federal funding compliance reviews, AOG provides gap analysis, PAC 2026 conformance documentation, and structured corrective action plan development. This service is designed to move at the speed the situation demands — agencies facing active complaints cannot wait for a standard procurement cycle.
AOG’s corrective action plans are structured to satisfy the specific expectations of DOJ, FHWA, and FTA reviewers, with documented conformance evidence and clear remediation timelines.
What You Receive
- Gap analysis: current state vs. required conformance
- PAC 2026 conformance documentation for all in-scope PDFs
- Structured corrective action plan with milestones and evidence
- Response drafting support for DOJ or federal agency correspondence
- Ongoing monitoring through remediation completion
Ideal For
- Agencies responding to active DOJ investigations or complaints
- DOTs or transit authorities facing FHWA/FTA compliance reviews
- Agencies that need to demonstrate progress under a consent decree or voluntary resolution agreement
09
SUSTAIN
Ongoing Compliance Retainer
Compliance is not a project. It is a posture.
Digital content changes constantly — new pages, new documents, new forms, new projects. AOG’s retainer service provides continuous accessibility monitoring so that the investment you made in remediation does not erode over time. Retainer clients receive quarterly re-audits, PAC 2026 PDF monitoring, regulatory update briefings, and ongoing staff Q&A access.
This is the service that transforms compliance from a one-time scramble into a sustainable organizational capability.
What You Receive
- Quarterly WCAG 2.1 AA re-audits of active web properties
- PAC 2026 monitoring of newly published PDF documents
- Regulatory update briefings (DOJ, FHWA, FTA, Section 508 developments)
- Ongoing staff Q&A access (email and scheduled calls)
- Annual compliance posture report for leadership and procurement files
Ideal For
- Agencies that have completed initial remediation and want to maintain conformance
- DOTs and AEC firms with ongoing document production that requires continuous monitoring
- Agencies that need to demonstrate sustained compliance for federal reviewers